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How do I disable/reset two-factor authentication for my account?

Two-factor authentication improves the security of your account.

Depending on your organisation's security settings you may find that you are automatically enrolled for 2FA, or do not have the option to disable it.

For users with a Single Sign-on (SSO) account advanced security features like 2FA are handled by your SSO provider - the options below won't be available to you.

Two-factor authentication adds another level of protection to your account and requires you to enter a six-digit code (after your username and password) from an authenticator app that only you have access to. This six-digit code is automatically regenerated every 30 seconds to ensure that any stolen code won't be usable at a later date.

Steps

  1. Click the person icon at the top right of the home page:

  2. You will now be on the My settings page. Within the Account security box, your Two-factor authentication status will be listed as either Enabled or Disabled.

Depending on your organisation's security settings you may be presented with the following options:

Enrol

Selecting this option will start the two-factor authentication enrolment process.

Reset

Selecting this option will remove your existing 2FA configuration and restart the two-factor authentication enrolment process.

Disable

Selecting this option removes 2FA entirely from your account.

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