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How do I change my password?
How do I change my password?

This article details how to change your password

Updated over a year ago
  1. Click the person icon at the top right of the home page:

  2. You will now be on the My settings page. Within the Details box click on the Change password button.

  3. You must now enter your existing password:


  4. Now enter a new password - this must follow the following rules:

    • Must not be the same as the username.

    • Must be between 8 and 32 characters long.

    • Must not have been used within the last 30 days.

    • Must contain a non-alphanumeric character. Example: #@!

    • Must contain a number and an uppercase character.

    • Must not contain a run of more than 2 identical characters.

    • Must not be based on common words or use common character substitution (e.g. Pa$$w0rd).

  5. Confirm your password again to ensure you have successfully remembered your new password!

  6. (Optional) You can tick Kick all sessions if you want to log out all other open sessions - this is useful if you believe someone else may have used your password.

  7. Click Change to set your new password - this must now be used to login from this point forward.

If you have two-factor authentication enabled changing your password has no effect on this setting or your existing saved 2FA token within your authenticator app.

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