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How do I create new user accounts?
How do I create new user accounts?

Administrators can invite new users and control which devices they can access.

Updated over a week ago

You must be logged in as an Administrator to create users!

Steps

  1. Navigate to the Manage users page from the home page screen.

  2. Select Create user(s).

  3. Select the role you want to give the user(s).


  4. On the next page, you can enter the e-mail of as many users as required. They will all be given the same role you selected in the previous step.


  5. On the final page, you decide what groups the user should be members of:

    1. Viewers and Group managers will only be able to see devices within the groups you select, with the role you selected earlier

    2. For Administrators, there are special rules - they can see all groups/devices on the system by default, so you only need to add them to a group if you also them to receive notifications from the system.

  6. After clicking Submit, each new user will be sent an e-mail that they can use to complete their account setup.

Create a user when Single Sign-On is enabled

If Single Sign-On is enabled by default the Create these accounts using Single Sign-On tickbox will be ticked when entering your new users' e-mail addresses. There are some special rules for these accounts:

  • The e-mail address you enter must match up with the e-mail address of existing users within your organisation's Identity Provider.

  • You will still use this system to assign roles and permissions - your Identity Provider is only used to validate your user is allowed access.

  • The welcome e-mail the user receives is slightly different as they do not have to create a new password - they will be logging in with their corporate account instead.

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